Return and exchange of item due to manufacturing defect must be supported by proof of purchase. Please contact us through our Customer Support Page and a Customer Service Representative will contact you or you may visit the nearest SM Appliance branch for proper assessment of the item. Terms and Conditions stated in the warranty card shall apply.
If item is accepted for return or exchange, it must be returned in original packaging material, complete with manual and accessories in good condition, together with proof of purchase. If the original packaging, manual and accessories are no longer available, the original packaging, manual and accessories of the replacement unit will be retained by the store.
Pursuant to the Consumer Act of the Philippines (RA 7394), return or exchange will be allowed due to manufacturing defect.