Information about SM Appliance Center

SM Appliance Center ("SM Appliance") is registered with the Securities and Exchange Commission (SEC) with Certificate of Registration No. CS201304624. The current Directors and Officers of SM Appliance are those set forth in the latest General Information Sheet published and made accessible to the public bt the Securities and Exchange Commission.

SM Appliance has a permit to operate from the local government unit with permit no. 9734. SM Appliance is likewise registered with the Bureau of Internal Revenue (BIR) with TIN No. 000-086-204-080.

The principal office of SM Appliance is located at: Building C, SM Corporate Office, Pasay City

The User may contact SM Appliance through;  

Use of the site

SM Appliance hereby grants the User a non-transferable, non-exclusive right to access, view or use this Site and the User hereby agrees to comply with the terms and conditions of this Agreement. SM Appliance has the unilateral right to modify or terminate this Agreement in any way and at any time without notice, and your continued use of this Site following any modification will be deemed to constitute acceptance of such modifications.

SM Appliance will not be held liable for any usage of the site, or charges and transactions associated with usage of the site, made by users below 18 years old who have not obtained consent from parent/s or legal guardian/s.

Privacy Policy/ Consent Clause

SM Appliance conducts its business in compliance with the applicable laws and regulations, such as the Data Privacy Act (DPA) and its implementing rules and regulations.

The User understands and agrees that by clicking the applicable icon or button, or by providing any personal data, the User is giving consent to SM Appliance and its parent company, subsidiaries and affiliates (“Company Affiliates”) as well as its partners and service providers, if any, to collect, store, access, process, and/or destroy copies of User’s or authorized recipient’s personal data, such as but not limited to his/her name, birthdate, contact details, and other personal data, including any updates or corrections thereto, whether manually or electronically, for the period allowed under the applicable law and regulations, for purposes including but not limited to: profiling, direct marketing, analytics, service or administrative announcements related to system enhancements, program updates, discounts, promos, sales, advertisements, events, marketing activities and commercial communications, and offers that SM Appliance deems beneficial to the User, as well as to the publication of User’s name in relation to promotional efforts, any automated decision-making that may or may not significantly affect the User, and any other purposes related or incidental to the said purposes (collectively referred to herein as “Purposes”).

The User understands that the collection and processing of his personal data is necessary for the above Purposes. The User is aware of and understands his/her rights under the DPA, including the right to be informed, to access, to object, to erasure or blocking, to damages, to file a complaint, to rectify and to data portability. User understands that there are procedures, conditions and exceptions to be complied with in order to exercise or invoke such rights.

For further information and inquiries related to Data Privacy, the User may contact SM Appliance through its touch points, including but not limited to:; ;  


The SM Appliance Center logos and other trademarks on this Site are the property of their respective owners and may not be used in any manner without the express, written approval of the trademark owners.

Links to third-party web sites

This Site provides links to other web sites and SM Appliance makes no representations whatsoever about these web sites. Linkages to third-party web sites do not imply an endorsement by SM Appliance of these sites. SM Appliance is not responsible for the accuracy, completeness and timeliness of the content of these sites nor for the quality of the products and services offered at these sites.

Disclaimers and errors

This Site is provided on an “as is” basis. All warranties and representations of any kind with regard to this Site and its content are hereby disclaimed, including any implied warranties of merchantability and fitness of a product sold, purchased or obtained through this Site for a particular purpose or warranties as to any results to be obtained from the use of this Site and its content. SM Appliance does not guarantee the accuracy, completeness or timeliness of the information and other materials provided by this Site. SM Appliance reserves the right to change process at any time without notice, to correct any errors or omissions and to revoke any offer, including after an order has been submitted.

Limitations of liability

Under no circumstances will SM Appliance or its affiliates, agents, employees, directors and officers be liable for any ordinary, direct, consequential, incidental, special, punitive or exemplary damages or any other losses or liabilities arising out of (i) this Agreement; (ii) any decision made, action or inaction taken by any party in reliance upon the content of this Site; (iii) any use or inability to use this Site or any portion thereof; (iv) any delays, inaccuracies, errors in, or omissions of this Site; even if SM Appliance or its agents or representatives have been apprised of the likelihood of such damage occurring, and regardless of the form of action, whether in contract, warranty, tort (including negligence), or otherwise. The User agrees that the liability of SM Appliance and its Content Providers arising out of any legal claim in connection with the use of this Site will not exceed the amount paid by the User in connection with the subject matter in dispute. The User agrees that it is the User’s responsibility to update or correct any information or personal data that the User provides, hence, SM Appliance and its Content Providers shall not be held liable for any losses, injuries, damages, fines or penalties arising from the User’s failure to make such updates or corrections to such information and/or personal data. The User further agrees that the User is responsible for maintaining the confidentiality of User account data and shall be held liable for breaching the security of the Site, or any attempt to do so.


The User recognizes that the entire content of this Site, including information, data, software, photographs, graphics, videos, sounds and other material, is the property of SM Appliance and its Content Providers, and is copyrighted under the Philippine and international copyright laws. The User shall not sell, publish, reproduce, transfer, sublicense, assign, rent, time-share, lease, convey, copy, translate, convert to another technology platform, de-compile, disassemble, modify or change the content provided by this Site for any purpose.

Content/Information about the Transaction

Products or Services - This Site makes available data related to products and services and other information that have been furnished to SM Appliance by its Content Providers. SM Appliance relies in good faith on and does not guarantee or certify the accuracy, completeness or timeliness of the content provided by this Site. The User agrees that neither SM Appliance nor the Content Providers shall be liable in any way for the accuracy, completeness or timeliness of the information, or for any decision made or action taken by the User relying upon the information. SM Appliance has the unilateral right to modify product and pricing information in any way and at any time without notice.

Price - The prices of the products or services are provided in this Site. The User understands that the prices may change without prior notice to the User and that applicable costs, such as but not limited to: delivery, postage, handling, insurance, shipping charges, taxes and other charges, customs fees and other fees (“Additional Fees”) may be charged in addition to the prices of the products or services. Such Additional Fees shall be determined after Customer indicates the address where the product or service will be delivered and after Customer completes the online transaction. The User further understands that SM Appliance has a different pricing policy for online merchandise, and that any promotions or discounts offered in-store may not be offered online, and vice versa.

Restrictions, Limitations or Conditions of Purchase - SM Appliance reserves the right to limit the quantities sold at this Site and may at its own discretion, limit or cancel quantities ordered through this Site. Should such actions occur, the User will be notified via the e-mail and/or billing address provided by the User.

Payments not made within 20 minutes of clicking the “Check-Out” button will automatically expire and be considered closed.

Payment - All payments to SM Appliance Center for online purchases are subject to the following conditions.

  1. Type of Cards Accepted.SM Appliance accepts the following cards:
    1. Visa
    2. MasterCard
    3. JCB
  2. Credit Card Security.Credit card payments are protected via the following methods:
    1. Payments will be processed directly by Global Payment using Secure Socket Layer (SSL) technology.
    2. Credit card numbers are encrypted when transmitted over the Internet.
    3. SM Appliance does not retain credit card information.
  3. Payment Confirmation.
    1. If the payment is successful, Global Payments will confirm that your payment was completed.
    2. If the payment is unsuccessful, Global Payments will advise that your payment was unsuccessful. SM Appliance will not be advised why a payment has failed, therefore, Users should contact their credit card provider for details.
  4. Refunds. SM Appliance does not offer refunds.
  5. If you have any questions regarding your payment, please contact SM Appliance.
  6. SM Appliance’s Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

Terms of Delivery

*In light of the enhanced community quarantine due to CoVid-19 proclamation our store pick-up is SUSPENDED while delivery is limited to Metro Manila only subject to ECQ restriction.

  1. For Delivery:     Upon issuance of Order Confirmation which is 3-4 days after submission of  order, items will be delivered within the approximate period of time as listed below :
    1. Metro Manila - within 6 -10 working days
    2. Provincial Areas - within 6 -10 working days 
  2. Items that exceed the maximum dimension and weight specifications as defined by the courier will have a longer delivery lead time, with an approximate delivery time of within 17 working days. We will advise you should your order be affected.
  3. Items purchased will be delivered to the Shipping Address specified during Checkout. Corresponding Shipping Fees are calculated based on the specified Shipping Address and will be displayed in the Payment page
  4. Delivery coverage is limited to areas defined in the Shipping Information Listing found in the Checkout page.
  5. For In-Store Pick-Up: Upon issuance of Order Confirmation, items can be picked-up in the designated branch within the specified days as listed below:
    1. Metro Manila - within 6 -10 working days
    2. Luzon Area - within 10 working days
    3. Visayas-Mindanao Areas - within 27 working days
  6. SM Appliance’s Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.

Mandatory Safety and Healthcare Warnings As stated in the product or in the packaging and/or manual thereof

Termination, return, exchange, cancellation and refunds – Please refer to our Exchange, Cancellation and Shipping Policies for details.

After-sales service – Warranty and After-Sales Service.

  1. What is SM Appliance’s warranty policy?
    • Warranty is covered by the item manufacturer and distributor. The warranty card is usually found inside the item manual.
  2. How do I get my appliance repaired?
    • Bring the defective item to the Customer Service department in the nearest SM Appliance branch. Defective items may also be brought to the Vendor’s Authorized Service Center for repair.
    • If you need further assistance, you may contact us at

Quality or Certification Standards Marks As stated in the product or in the packaging and/or manual thereof.

Quantities sold

SM Appliance reserves the right to limit the quantities sold at this Site and may at its own discretion, limit or cancel quantities ordered through this Site. Should such action occur, notification shall be sent to the e-mail and/or billing address provided by the User.

Force majeure

SM Appliance shall not be liable for any loss or damage that result from causes over which it does not have control or is beyond its control. Such causes include, but are not limited to (i) the failure of electronic or mechanical equipment or communication lines; (ii) bugs, errors, configuration problems or the incompatibility of computer hardware or software; (iii) the failure or unavailability of Internet access; (iv) unauthorized access, theft or operator error; (v) war, insurrection, riot, civil commotion, act of God, accident, fire, water damage, explosion, power interruption, strike or other stoppage of labor; (vi) any law, decree, regulation or order of any government or government body. SM Appliance shall also not be responsible for any damage to the User’s computer, software, or other property resulting in any way from the use of this Site.


This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines, notwithstanding any principles of conflicts of law. All parties agree to submit to the exclusive jurisdiction of any Philippine court in Pasay City, Metro Manila for purposes of all legal proceedings arising out of this Agreement. In the event any of the terms or provisions of this Agreement shall be held to be unenforceable, the remaining terms and provisions shall be unimpaired.

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